Return and Refund Policy
Thank you for choosing Vibes . We value your trust in our services and strive to ensure complete satisfaction with every experience. This Return and Refund Policy explains our procedures regarding cancellations, returns, and refunds for services purchased through our website or mobile application.
1. Service Nature
Vibes offers digital and emotional support services through our online platform. Since our offerings are primarily service-based and delivered electronically, refunds are generally not applicable once a session or subscription has been initiated.
2. Cancellations
- Users may cancel a booked session prior to the scheduled time as per the cancellation window mentioned during booking.
- If a session is canceled before the service begins, any eligible amount may be refunded or credited to your Vibes account wallet.
- Once a session has started or been completed, cancellation and refund are not applicable.
3. Refund Eligibility
Refunds may be considered under specific conditions such as:
- Technical issues that prevent the delivery of the scheduled service.
- Duplicate payments made due to a technical error.
- Service cancellation by Vibes due to unforeseen circumstances.
In such cases, users must contact us within 7 days of the issue for verification and processing of the refund request.
4. Non-Refundable Cases
- Change of mind after purchasing a service.
- Unsatisfactory outcomes based on personal expectations.
- Failure to attend a booked session or delay caused by the user.
5. Refund Credited
- All approved refunds will be credited through the original payment method used at the time of purchase.
- Refunds may take 7–10 business days to credited in your account depending on your payment provider.
- Vibes is not responsible for delays caused by external banking or payment gateway systems.
6. Contact for Refund Requests
If you believe you are eligible for a refund, please contact our support team with complete details of your transaction:
7. Policy Updates
Vibes reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any revisions will be reflected on this page with an updated revision date. Users are encouraged to review this policy periodically.
Effective Date: October 2025